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Terms Of Service

Last updated on 2 Mar 2026

TERMS OF SERVICE
Effective Date: 2 Mar 2026

These Terms of Service (“Terms”) govern access to and use of the Case Intake platform, services, and related tools (“Service”), operated by Case Intake (“Company,” “we,” “us,” “our”). By accessing or using the Service, you agree to these Terms.

  1. SERVICE DESCRIPTION
    Case Intake provides automated client intake and qualification tools for personal injury law firms. The Service includes branded online forms, automated scoring logic, and workflow automation that routes submitted information to law firms. Case Intake does not provide legal advice, legal opinions, or legal representation.

  2. ELIGIBLE USERS
    The Service is intended solely for licensed law firms and legal professionals. You represent that you are authorized to enter into these Terms on behalf of your firm.

  3. NO LEGAL ADVICE
    Case Intake is not a law firm and does not provide legal advice. Any scoring, qualification, or assessment generated by the Service is automated, informational, and based on predefined criteria supplied or approved by the law firm. All decisions regarding client acceptance, legal strategy, or representation rest solely with the law firm.

  4. CLIENT DATA AND RESPONSIBILITY
    Law firms are solely responsible for:

  • The content of intake questions

  • Compliance with British Columbia and Canadian privacy, consumer protection, and legal ethics laws

  • Reviewing, verifying, and validating all client submissions

Case Intake does not independently verify information submitted by prospective clients.

  1. DATA PROCESSING ROLE
    Case Intake acts as a data processor on behalf of law firms. Law firms are the data controllers for all personal information collected through the Service.

  2. THIRD-PARTY SERVICES
    The Service integrates with third-party platforms, including but not limited to Carrd and Make.com. Case Intake is not responsible for outages, data loss, or failures caused by third-party services.

  3. SERVICE AVAILABILITY
    The Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation.

  4. LIMITATION OF LIABILITY
    To the maximum extent permitted by law, Case Intake shall not be liable for any indirect, incidental, consequential, or special damages, including loss of revenue, loss of clients, or legal outcomes arising from use of the Service.

  5. INDEMNIFICATION
    You agree to indemnify and hold harmless Case Intake from any claims, damages, or liabilities arising from your use of the Service, your intake practices, or your handling of client data.

  6. TERMINATION
    We may suspend or terminate access to the Service at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately.

  7. GOVERNING LAW
    These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.